1. Help centre
2. Guide 40

Comment inbox

Time: nothing to set up. Comments and mentions from your platforms in one list, with replies from the app.

Plan: an add-on, £5.75 a month on Lite, Starter, Growth and Pro (add it in your account at sociorelay.com, Plan and billing). Included in the trial, Agency and done-for-you plans. Without it, Inbox shows what it does and a button to add it.

What comes in

The app checks every 15 minutes (press Check now to check straight away). It looks at your posts from the last 30 days.

Coming as the platforms approve them: Instagram comments, Threads replies and private messages. TikTok and Pinterest don't let apps read comments.

Answer a comment

1. Open Inbox. The number next to it in the menu is how many are new.
2. Read the comment and the post it's on. Type your reply, or press Suggest a reply with AI (about 1 AI credit) and edit it.
3. Press Send reply. It goes out straight away and the comment moves to Done.
4. For Facebook and YouTube, press Open on ..., reply there, then press Mark as done.

Use Mark as done for comments that don't need an answer. Done lists the ones you've dealt with; Mark as new moves one back. Use the platform list to see one platform at a time.

Team roles

Writers can read the inbox and suggest replies with AI. Replies go out straight away, so only a manager or the account owner presses Send reply (see guide 20).

Problems

• Nothing shows: check the platform is connected in Connections, and that you've published posts in the last 30 days.
• A reply wasn't sent: the message under the card says why (usually a login that needs renewing: Connections, log in again).