SocioRelay

Refund and cancellation policy

Last updated: 29 October 2026.

Free trial

A free trial needs no payment details and is never charged. When it ends, publishing pauses and your app is kept for 30 days.

Cancelling

  1. Cancel at any time in your account at sociorelay.com (Plan and billing → Manage), in two clicks, or by emailing info@sociorelay.com. There is no minimum term and no cancellation fee.
  2. Cancellation takes effect at the end of the period you have paid for. Publishing continues until then; after that it pauses.
  3. Your app, posts and settings are kept for 30 days after that, so you can come back or ask for an export; then they are deleted.

Refunds

  1. 14-day money-back guarantee: a full refund of your first payment of any plan (monthly or yearly) if you ask within 14 days of it. Once per customer.
  2. Monthly plans: after that, no refunds for part months.
  3. Yearly plans: we email a reminder at least 7 days before each renewal. A renewal is refunded in full if you ask within 14 days and we did not send that reminder. Otherwise, no refunds for the remaining period.
  4. Set-up, website connection and managed services: one-off help is refundable in full before work starts; once the call or work has been carried out, it is not refundable. If we cannot connect your website for a reason within our control, we refund the website connection charge. Setup included free with a yearly plan: if you ask for a refund of that yearly plan after the setup has been carried out, the standard price of the basic setup (£129) is deducted from the refund.
  5. AI credits: see the AI Credits Terms.
  6. If the software fails to work as described and we cannot fix it within a reasonable time, we will refund the affected period.

Consumers (if you are not buying for a business)

UK consumers normally have 14 days to cancel a digital service. By starting to use the service within those 14 days, you ask us to start straight away and accept that you lose the right to cancel for a full refund once it is supplied; you will be charged for the period used. Your statutory rights are not affected.

To ask for a refund, email info@sociorelay.com from the email address on your account. A full refund of a plan payment ends the subscription straight away: posting pauses and your app, posts and settings are kept for 30 days in case you come back. A refund of part of a payment, or of the difference charged for a plan change, leaves your subscription running.

Questions about this page: info@sociorelay.com.